Privacy Policy


At Girl Lane Pty Ltd (‘Girl Lane’), we understand concerns you may have in relation to your personal information and privacy, and we take our obligations to keeping your details private and secure very seriously.  Our privacy policy is detailed below.

What do we do with your information?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal and billing information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our online store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, return a purchase, submit user-generated content or enter a competition through our website or social media channels, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:
Girl Lane Pty Ltd, 20/50 Hudsons Road, Spotswood, VIC 3015, Australia.

Disclosure of personal information

Girl Lane may use an external credit card processing company to charge you for any items you buy from our online store. No personal information is retained, disclosed, stored or used for any purpose other than for the purpose of processing your credit card payment. Where you sign up for proposed services of products in conjunction with our partners and third party suppliers (if applicable), we may disclose your personal information to those partners or third party suppliers for the purpose of providing those additional services or products to you. We seek to ensure, by way of contract, that any third party suppliers and partners of Girl Lane are forbidden to use any personal identifiable information about you, other than for providing the additional services or products, which you have registered for.

We expressly reserve the right to disclose your personal information, including your personally identifiable information, as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with the law in any relevant jurisdiction including any required disclosure due to a change in the law, a court order or by legal process served on Girl Lane.

Interactive Features

Any information that you submit, display, or publish on a forum, blog, channel, bulletin board, chat room, user commenting feature or other interactive sharing or social feature offered through our website or social media channels, is considered publicly available and can be read, collected, used, and disclosed by other users of those features, by us and other third parties without restriction, except to the extent limited access features are available.

Third Party Privacy Policies

Our online store may contain links to external websites and social media channels.  Girl Lane cannot guarantee the terms, fairness or acceptability of the privacy policy of any external website, nor is it responsible for the privacy practices of those websites. Girl Lane encourages you to read the privacy policy of an external website or service prior to using any services or buying any products offered therein.

Information Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

The payment process is protected by industry standard encryption so that no one can intercept your credit card details. You are fully protected while buying from our online store. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.  Our online merchant is CBA and our payment gateway is CommWeb. The payment process is protected by industry standard 128 bit SSL (Secure Socket Layer) encryption between the customer’s browser and Girl Lane’s site, and again between the Girl Lane’s site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers. Customer credit card details are collected at each order, and are never stored on the web server in any format. This eliminates the risk of customers’ financial information being accessed by any third-party.

Security of your personal information and the integrity of our site are of utmost concern to us and we take every precaution to protect these items.  When entering sensitive information, we ensure that information is encrypted and protected with sound encryption software. We may change the encryption software from time to time however we will make a statement on our website when our security systems have changed.  You should make sure that an icon of a lock, or other graphic that demonstrates that the internet session is adequately secured, is visible when submitting personal or sensitive information to our site.

Use of Cookies

Girl Lane may from time to time use cookies to gather and store information. Cookies can help to streamline your use of our site and online store, and allow us to better relevant functionality. Cookies are a standard tool used by internet websites to provide services to customers and, while they do not personally identify you, they identify your computer. You can change the settings of your internet browser to accept or reject a request for cookies. If you disallow the usage of cookies by the Girl Lane site, your use of our site and some of the features of the site may be interrupted, may not function properly or may function slower than usual.

Changes to this Privacy Policy

Girl Lane reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our site. If we make material changes to this policy, we will provide a notifying statement on our website that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information

We are always very happy to answer any questions you may have regarding privacy and security. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us via email at or by mail at:
Girl Lane Pty Ltd, 20/50 Hudsons Road, Spotswood VIC 3015, Australia.

Have a Question?

Check out the answers to common questions from Girl Lane co-founder and Pharmacist Deborah Williams - or you can even ask your own question!

Deborah Williams
Co-Founder & Pharmacist
Deborah Williams